At PocketSearch.in (“PocketSearch”, “we”, “our”, or “us”), we strive to provide reliable and high-quality services. This Refund & Cancellation Policy explains the terms governing cancellations, refunds, and payments for services purchased through our platform.

By purchasing any paid service on PocketSearch.in, you agree to this Refund & Cancellation Policy.

1. Paid Services

PocketSearch may offer paid services, including but not limited to:

• Featured Business Listings

• Premium Business Profiles

• Sponsored Advertisements

• Job Posting Packages

• Property Listing Packages

• Service Promotions

• Banner Advertisements

• Subscription Plans

• Lead Generation Services

• Other promotional services introduced from time to time

2. Cancellation Policy

Before Service Activation

If your purchased service has not yet been activated, you may request cancellation by contacting our support team. Cancellation requests are subject to review and approval.

After Service Activation

Once a paid service has been activated, published, or delivered, it generally cannot be cancelled, except where required by applicable law or at PocketSearch’s sole discretion.

3. Refund Policy

Refunds may be considered in the following situations:

• Duplicate payment for the same service.

• Payment deducted but the service was not activated due to a verified technical issue caused by PocketSearch.

• Accidental multiple transactions for the same order.

• Other circumstances where PocketSearch determines that a refund is appropriate.

Approved refunds will be processed using the original payment method where possible.

4. Non-Refundable Services

The following are generally non-refundable once activated or delivered:

• Featured Listings

• Sponsored Advertisements

• Premium Listings

• Promotional Packages

• Subscription Fees already used

• Advertising Campaigns that have started

• Listing Renewal Charges

• Custom Marketing Services

• Digital Promotional Services

• Any service that has already been provided or consumed

5. Duplicate Payments

If you are charged more than once for the same purchase, please contact us within 7 days of the transaction. After verification, any eligible duplicate payment will be refunded.

6. Failed Transactions

If a payment fails but the amount is deducted from your bank account:

• Please wait for your bank’s reconciliation process, which may take several business days.

• If the payment is successful but the service is not activated, contact our support team with your payment details.

• We will investigate and, where appropriate, activate the service or process a refund.

7. Refund Processing Time

If a refund is approved, it is generally processed within 7–14 business days, depending on your payment provider, bank, or card issuer.

PocketSearch is not responsible for delays caused by financial institutions or payment gateways.

8. User Responsibilities

Before making a purchase, users are responsible for:

• Reviewing the selected plan or package.

• Verifying listing details before submission.

• Ensuring payment information is correct.

• Understanding the features and validity of the purchased service.

9. Suspension or Removal of Listings

No refund will be provided if a listing is removed, suspended, or rejected because it:

• Violates our Terms & Conditions.

• Contains false or misleading information.

• Infringes intellectual property rights.

• Promotes illegal, prohibited, or restricted goods or services.

• Breaches applicable laws or our platform policies.

10. Changes to Services

PocketSearch reserves the right to modify, discontinue, or update any paid service, pricing, or promotional package at any time. Such changes will not affect services that have already been activated, unless required by law.

11. Contact Us

If you have questions regarding cancellations or refunds, or wish to submit a refund request, please contact us:

PocketSearch.in

Email: support@pocketsearch.in 

Website: https://pocketsearch.in

When contacting us, please include:

• Your Name

• Registered Email Address

• Order or Transaction ID

• Payment Date

• Payment Method

• Reason for the Refund or Cancellation Request

12. Policy Updates

PocketSearch may update this Refund & Cancellation Policy from time to time.

Any changes will be published on this page with a revised “Last Updated” date. Continued use of our services after such updates constitutes acceptance of the revised policy.